Conditions of Use
1. Field of application
For business relationships with our customers, the following general terms and conditions apply in the version valid at the time of the order.
Customers are both consumers and entrepreneurs. A consumer is any natural person who concludes a legal transaction for a purpose that can predominantly neither be attributed to their commercial nor their independent professional activity. An entrepreneur is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in their commercial or independent professional activity.
2. Offer and contract formation
The presentation of the products in our online shop is not a legally binding offer, but a non-binding online catalog.
The subject of the contract is the sale of goods via our internet shop. After entering your personal data, successfully completing the individual order steps and clicking the appropriate button in the final step of the ordering process, you submit a binding offer to purchase the goods in the shopping cart. Before submitting the order, you have the option of recognizing any spelling mistakes or input errors and using the correction function to correct and / or change them.
The confirmation of the receipt of the order follows immediately after sending the order. This automatic confirmation of receipt only documents that we have received the order and does not constitute an acceptance of the order.
We are entitled to accept your order within 2 days of receipt. We confirm your order by sending an order confirmation in writing or in text form (e.g. email) in which you are asked to pay, informed of the status of your order or the delivery of the goods is confirmed.
Deviating from this, the following applies to consumer customers: A binding contract can also be concluded beforehand if you choose an online payment method and make the payment immediately after submitting the order. In this case, the contract is concluded at the point in time at which the relevant payment service provider confirms the execution of the payment.
3. Payment
Only the payment methods shown in the order process are accepted. The available payment methods and information on any additional costs of a payment method can be viewed in advance on the information pages of our Internet shop.
4. Delivery and availability
The delivery takes place by sending the goods to the address given by the customer.
The delivery takes place against the packaging and shipping costs indicated in the order process. Information on any delivery restrictions and applicable packaging and shipping costs can be viewed in advance on the information pages of our internet shop.
Should we discover after the conclusion of the contract that the goods ordered are no longer available through no fault of our own or cannot be delivered for legal reasons, the customer will be informed immediately. If, in such a case, the customer does not agree to the delivery of goods of equivalent quality and price, we reserve the right to withdraw from the contract. We will reimburse payments already received to the customer immediately after declaring the withdrawal from the contract.
5. Reservation of ownership
The delivered goods remain our property until the purchase price has been paid in full.
The following applies to business customers: We reserve ownership of the goods until all claims from the current business relationship have been settled in full.
6. Warranty
In the event of defects in the item, the statutory warranty law applies.
7. Transport damage
The following applies to consumer customers: Please report transport damage to the deliverer as soon as possible and contact us. The contact options can be seen in the site notice. Please note that failure to submit a complaint or to contact us, will have no consequences for your statutory warranty rights. However, you help us to assert our own claims against the transport company.
The following applies to business customers: You must inspect the goods for correctness, completeness and defects immediately after receipt in accordance with § 377 of the German Commercial Code.
8. Choice of law and place of jurisdiction
The law of the Federal Republic of Germany applies to the contractual relationships between us and the corporate customer. The application of the UN sales law is excluded .
The place of jurisdiction for all disputes arising from the contractual relationship between the customer and us is our company headquarter, only provided if the customer is a merchant, a legal entity under public law or a special fund under public law.
II. Consumer information
1. Code of Conduct
We are a member of the Association of Safe and Serious Internet Shop Operators e. V. and have submitted to the test criteria of them and the Advisory, Conciliation and Arbitration Service for our customers for free.
https://www.internetsiegel.net/Pruefungskriterien.pdf
https://www.internetsiegel.net/html/schlichtungsstelle.html
2. Technical steps that lead to the conclusion of the contract and correction options
You can place the desired goods in the virtual shopping cart without obligation. You can call it up at any time and view, correct and / or delete its content. If you want to buy the selected goods you have to go through the ordering process by entering your personal data and choosing the desired shipping and payment method. You can cancel the order process at any time by closing the browser window or complete it by sending the order. You can identify any input errors in your order before submitting the order and correct them using the correction functions. The contract is concluded in accordance with passage 2 of our terms and conditions (in part I. General terms and conditions).
3. Main features of the goods
For any information on the main/ essential features of the goods we offer, please refer to the individual product descriptions in our online shop.
4. Language of contract
The contract language is German.
5. Time of delivery
The delivery time can be found in the offer in our internet shop. If no information is given there, the delivery time for national deliveries is a maximum of 5 days and for international deliveries a maximum of 10 days. In the case of payment in advance, the deadline for delivery begins on the day after the payment order is issued to the transferring bank or, in the case of other payment methods, on the day after the contract is concluded and it ends with the expiry of the last day of the deadline.
If the last day of the period falls on a Saturday, Sunday or a public holiday, the next working day will take the place of such a day.
6. Complaints
You can submit complaints and other warranty claims at the address given in the site notice.
7. Information on the alternative dispute resolution
The EU Commission has created an internet platform for the online settlement of disputes (so-called "OS platform"). The OS platform serves as a contact point for the out-of-court settlement of disputes that arise from online sales contracts. The OS platform can be reached under the following link: https://ec.europa.eu/consumers/odr.
We are neither required nor willing to participate in a dispute settlement procedure in front of the Independent Consumer Abribation Service.
8. Warranty
In the event of defects in the item, the statutory warranty law applies.
9. Storage of the contract text
The text of the contract will be saved by us after the contract is concluded and sent to you in text form after you have placed your order. In addition, the text of the contract is no longer accessible to you. You can view the general terms and conditions and customer information at any time on our website and save them on your computer. If you have voluntarily registered with a customer account, the specific order data can be viewed in the login area.
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Cancellation policy and right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
In order to exercise your right of cancellation, you must inform us ( Farbtoner.com GmbH, Zum Haarstrauch 14, 63546 Hammersbach, Germany, Phone (+49) (0) 6048-238880, Fax: (+49) (0) 6048-2388810, Email: info@farbtoner.com ) of your decision to cancel this contract by means of a clear declaration (e.g. a letter sent by post, fax or email).
You can use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of the withdrawal
If you withdraw from this contract, all payments that we have received from you, including the delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), have to be repaid by us immediately and at the latest within fourteen days counting from the day on which we received notification of your cancellation of this contract.
For this repayment we use the same means of payment that you used for the original transaction, unless something else was agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the sent-back goods or until you have provided evidence that you have sent the goods back, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to improper handling of the goods after an examination of the nature, properties and functionality of the goods.
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Provider designation
Farbtoner.com GmbH
Geschäftsführer: Oliver Becker, Dmitry Agafonov
Zum Haarstrauch 14
63546 Hammersbach
Germany
Tel.: (+49) (0) 6048-238880 Monday- Friday, 08.00 a.m. - 05.00 p.m.
Fax: (+49) (0) 6048-2388810
Email: info@farbtoner.com
Commercial Register Number: 9387 Friedberg
VAT no.: DE246382392
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